I. Core Logistics Terms
- Delivery timeliness
Standard processing period: 15 to 30 working days (counting from the completion of payment, excluding weekends and Danish public holidays)
Delayed warning
Large equipment (such as treadmills/comprehensive training racks) may be extended by an additional 3 to 5 days due to customs spot checks
Orders placed during the promotion season will be marked with a “Expected delayed shipment” prompt on the product page
- Global distribution network
Tariff policy on average delivery time (after shipment) of major regional carriers
GLS Denmark + PostNord within the European Union 5-10 working days DDP (including VAT)
UK/Switzerland DHL Parcel Europe 7-14 working days DDU (Recipient pays VAT)
For UPS Worldwide Saver in North America/Australia and New Zealand, customs duties are required for declarations with a value of ≥800USD within 10-20 working days
Ii. Key Consumer Tips
- Logistics tracking
After shipment, an email with a 3D progress bar will be sent (updated in real time: factory quality inspection → Danish export customs clearance → in-transit transportation)
It is recommended to download the 17Track or AfterShip APP to synchronously track multiple package orders
- Special circumstances handling
Address error: An administrative fee of 15 euros is required for modifying orders outside Denmark (up to 6 hours before shipment).
Refuse to accept packages
For returns due to unpaid customs duties, only 50% of the product price will be refunded
If the damage is reported within 7 days after signing for receipt, the insurance claim can be initiated
Iii. Compliance Disclaimer
According to Section 12-3 of the Danish E-commerce Act, a delivery period of more than 30 days must be clearly informed. This policy has passed the compliance review of the European Court of Justice’s case law
Electronic fitness devices (such as smart skipping ropes) are equipped with built-in lithium batteries and will automatically switch to sea routes in areas where air transportation is restricted
Iv. Customer Service Support
📧 Logistics special line: paraion@xuosports.com (priority handling is given to those with the subject line marked as [Logistics urgent])
🌐 Online form: Submit DSB complaint number on the “Order Tracking” page of the official website (registered with the Danish Commercial Arbitration Commission)
